Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange after 14 days have passed. E-liquids are none refundable unless the wrong item has been sent to you by our mistake.
Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 24 hours of receipt if you item is damaged or faulty and we will replace it or refund where possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are/maybe granted: (if applicable)
* Is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit/credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Late or missing parcels (if applicable):
Where Royal Mail fail to deliver, YOU can claim after 15 working days, if you wish us to claim on your behalf, we can, but we still have to wait 15 working days to claim, then we have to wait up to 30 days for a response or our compensation. When we are in receipt of our compensation, we will either refund or replace the order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Typing Errors - From time to time there may be a mistake made by our guys who work effortlessly to put products online even they do tire sometimes. In these cases we have every right to cancel the order and say sorry for the mistake.
Exchanges (if applicable)
We only replace items if they are defective or damaged within the first 14 days period. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 77 Lever Street, Manchester, M1 1FL, United Kingdom.
To return your product, you should mail your product to: 77 Lever Street, Manchester, M1 1FL, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.